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  1. Joii Pet Care
  2. Customer Help Desk

Customer Help Desk

Find quick answers, step-by-step guides, and helpful resources in our customer knowledge base. Get support anytime, anywhere

Insurance and Pricing

  • Is Joii free with my pet insurance?
  • Can I use Joii vet consultations without partnered insurance?
  • Policy showing as inactive in the Joii app? Let’s fix it!
  • What’s included in a £28 consultation?

Shop

  • How do I order pet care products and prescriptions through the Joii Pet Care app?
  • Getting your orders on time
  • What if the product I need is out of stock?
  • Can I buy prescription medication from Joii Pet Care Shop?
  • Safe use of medications & supplements
  • How to track your order
See all 8 articles

Video Consultations

  • Get Support for Your Senior Pet’s Health Needs

Troubleshooting & Technical Help

  • Keeping Your and Your Pet’s Data Safe
  • What to Do If You Can’t Log In

Using the Joii Pet Care App

  • Cancelling or Rescheduling a Vet Appointment
  • How to Speak to a Vet Using Live Chat in the Joii Pet Care App
  • Joii Consultation Fees and What’s Covered
  • Starting an On-Demand Vet Consultation

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