Customer Help Desk

Insurance and Pricing

• Is Joii free with my pet insurance?
• Can I use Joii vet consultations without partnered insurance?
• Policy showing as inactive in the Joii app? Let’s fix it!
• What’s included in a £28 consultation?

Shop

• How do I order pet care products and prescriptions through the Joii Pet Care app?
• Getting your orders on time
• What if the product I need is out of stock?
• Can I buy prescription medication from Joii Pet Care Shop?
• Safe use of medications & supplements
• How to track your order

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Video Consultations

• Get Support for Your Senior Pet’s Health Needs

Troubleshooting & Technical Help

• Keeping Your and Your Pet’s Data Safe
• What to Do If You Can’t Log In

Using the Joii Pet Care App

• Cancelling or Rescheduling a Vet Appointment
• How to Speak to a Vet Using Live Chat in the Joii Pet Care App
• Joii Consultation Fees and What’s Covered
• Starting an On-Demand Vet Consultation